1
00:00:00,545 --> 00:00:02,875
Welcome to the Blue Collar Nation podcast,

2
00:00:03,655 --> 00:00:06,115
the podcast dedicated to making the lives

3
00:00:06,175 --> 00:00:09,755
of home service professionals Better now join Eric

4
00:00:10,095 --> 00:00:13,155
and Larry to talk about all things home service.

5
00:00:13,825 --> 00:00:18,035
Well, hello everybody. Larry from Super Tech University.

6
00:00:18,195 --> 00:00:21,955
I just got introduced by my, my boss in some ways.

7
00:00:22,795 --> 00:00:24,715
Christy from Super Tech University.

8
00:00:25,985 --> 00:00:27,455
She's keeping us dialed.

9
00:00:27,795 --> 00:00:32,055
And I'm here with my Christy's in charge business partner.

10
00:00:32,685 --> 00:00:35,175
Much more eloquent than myself. Mr.

11
00:00:35,365 --> 00:00:37,335
Sprague, how are you today, Eric?

12
00:00:39,225 --> 00:00:42,005
I'm gonna play that recording over and over again.

13
00:00:42,515 --> 00:00:46,245
Over and over and over. I'm good, man. Good.

14
00:00:46,325 --> 00:00:47,445
I just got off coaching call

15
00:00:47,545 --> 00:00:49,445
and, uh, we had a good meeting this

16
00:00:49,445 --> 00:00:50,685
morning, so Yeah, good day.

17
00:00:50,995 --> 00:00:54,295
Good day. Well, we are on, we get to talk about one

18
00:00:54,295 --> 00:00:56,815
of my favorite things, getting guys out the door.

19
00:00:56,845 --> 00:00:59,055
Yeah, hang on. We gotta give us a premise.

20
00:00:59,155 --> 00:01:01,055
We got people that are watching us on Facebook,

21
00:01:01,055 --> 00:01:02,335
and we're gonna rerecord this

22
00:01:03,075 --> 00:01:04,695
or repurpose it to, uh,

23
00:01:04,755 --> 00:01:07,655
our podcast at the Blue Collar Nation podcast.

24
00:01:08,795 --> 00:01:10,655
And we have some great content for everybody

25
00:01:10,675 --> 00:01:12,175
and Eric's Stein to say what it is

26
00:01:12,175 --> 00:01:15,135
before we even get to anything, which is wonderful.

27
00:01:16,115 --> 00:01:20,805
And, um, we enjoy coming to the Facebook group

28
00:01:20,825 --> 00:01:23,685
and bringing thing, bringing content to people in our group.

29
00:01:23,735 --> 00:01:26,845
We've got over a thousand people here that are interested

30
00:01:27,585 --> 00:01:31,505
in growing their service businesses to be much more

31
00:01:32,355 --> 00:01:34,185
successful and profitable

32
00:01:34,325 --> 00:01:36,905
and efficient, so they're not

33
00:01:37,465 --> 00:01:39,505
spinning their wheels like we did for years.

34
00:01:39,525 --> 00:01:43,425
And many companies do learning things all the time.

35
00:01:43,885 --> 00:01:46,145
And of course we might talk about Super Tech University

36
00:01:46,145 --> 00:01:47,705
and promote a little bit as we're going along.

37
00:01:48,325 --> 00:01:52,025
But the goal here is to help everybody with their business.

38
00:01:53,715 --> 00:01:56,295
And, uh, without further ado, Eric, please

39
00:01:56,965 --> 00:01:58,255
tell everybody what you wanna say.

40
00:01:58,275 --> 00:02:02,995
So eloquently, I eloquently wanna say

41
00:02:02,995 --> 00:02:06,235
that we're gonna talk about winning the winning the morning

42
00:02:06,415 --> 00:02:08,595
so that we can win the day getting,

43
00:02:08,665 --> 00:02:11,595
getting the team out in the field, making us money without

44
00:02:12,215 --> 00:02:15,915
the very least amount of drama and problems ever.

45
00:02:17,105 --> 00:02:20,115
Because look, we all, we all know this, Larry, you

46
00:02:20,115 --> 00:02:22,155
and I used to lose our minds,

47
00:02:22,155 --> 00:02:23,715
just like probably everybody else does.

48
00:02:24,705 --> 00:02:27,635
Getting everybody out the door with the materials

49
00:02:27,655 --> 00:02:29,555
and tools that they need to have on their van

50
00:02:29,655 --> 00:02:31,235
and getting to the job on time

51
00:02:31,495 --> 00:02:33,235
and having everybody look good

52
00:02:33,615 --> 00:02:35,675
and all those other things is one

53
00:02:35,675 --> 00:02:37,275
of the biggest challenges in most home

54
00:02:37,275 --> 00:02:38,715
service businesses, to be honest.

55
00:02:39,565 --> 00:02:41,495
Because you have that sense

56
00:02:41,495 --> 00:02:42,975
of urgency to get everybody out there.

57
00:02:43,675 --> 00:02:46,495
And if somebody shows up late or somebody calls in,

58
00:02:46,955 --> 00:02:48,055
or if somebody's not ready

59
00:02:48,275 --> 00:02:50,415
or they're just not on their game, it slows

60
00:02:51,485 --> 00:02:54,135
just a little bit down in, in a different,

61
00:02:54,135 --> 00:02:55,175
different directions.

62
00:02:55,475 --> 00:02:59,965
And, and that's talking from whoever's in charge, the CSR,

63
00:02:59,965 --> 00:03:01,605
that's not giving everybody their information,

64
00:03:01,605 --> 00:03:02,805
or dispatcher, I should say.

65
00:03:03,475 --> 00:03:05,135
And then calls are coming in at the same time.

66
00:03:05,245 --> 00:03:06,535
It's can get very chaotic

67
00:03:08,295 --> 00:03:12,645
and, um, can be systems help dramatically.

68
00:03:13,225 --> 00:03:17,405
And then also culture helps culture,

69
00:03:17,625 --> 00:03:20,765
but modifying your systems as your culture goes.

70
00:03:21,035 --> 00:03:22,925
Because we had the best system in the whole world.

71
00:03:22,925 --> 00:03:25,725
We had a checklist for the vans. Do the checklist.

72
00:03:26,895 --> 00:03:28,365
Check, check, check, check, check, check, check.

73
00:03:28,465 --> 00:03:30,685
Here's the checklist, Larry. Thank you. All right.

74
00:03:30,685 --> 00:03:33,605
You call later. You're taking off on me. I got a system.

75
00:03:33,965 --> 00:03:35,925
I got a system for this podcast too.

76
00:03:36,415 --> 00:03:37,885
Check, check, check, check, check, check.

77
00:03:39,995 --> 00:03:41,335
All right, Eric, start with your system.

78
00:03:41,335 --> 00:03:42,175
What are we gonna talk about first?

79
00:03:42,175 --> 00:03:42,855
I'm running all over the list.

80
00:03:43,035 --> 00:03:44,335
Top of your framework. Alright,

81
00:03:45,215 --> 00:03:47,055
I have a real quick before you keep going.

82
00:03:47,625 --> 00:03:48,655
We've got Cooper here.

83
00:03:48,655 --> 00:03:51,015
Cooper, please join us at any, anytime you like.

84
00:03:52,015 --> 00:03:55,385
Cooper's part of the family. Thank you. That's great.

85
00:03:55,495 --> 00:03:59,365
Part of the, part of the super tech ecosystem. Yeah.

86
00:04:01,615 --> 00:04:03,995
All right. Well we, we figured out

87
00:04:04,735 --> 00:04:06,945
basically a four part framework

88
00:04:07,485 --> 00:04:09,785
to get everybody out the door and how we want it.

89
00:04:09,785 --> 00:04:12,185
Right? And I, I'm not gonna give 'em all at once,

90
00:04:12,185 --> 00:04:13,465
so we'll, we'll do it one by one.

91
00:04:13,465 --> 00:04:15,425
But the, the first thing that we learned was

92
00:04:16,085 --> 00:04:19,025
to have a meeting, to have some sort of meeting,

93
00:04:19,175 --> 00:04:20,345
some sort of connection.

94
00:04:21,205 --> 00:04:25,175
You fought me on that you did not want a meeting, right?

95
00:04:25,195 --> 00:04:26,735
You wanted to get guys out the door.

96
00:04:28,545 --> 00:04:29,845
But you know what, when they,

97
00:04:29,845 --> 00:04:31,045
when we did the production meeting

98
00:04:31,045 --> 00:04:32,565
before we started educating them in the

99
00:04:32,565 --> 00:04:34,365
meetings, they were into it.

100
00:04:34,505 --> 00:04:37,685
And they, I think that helped the day start

101
00:04:38,385 --> 00:04:39,925
on the right, on the best note.

102
00:04:40,005 --> 00:04:41,685
I mean, that was something very good in the beginning.

103
00:04:41,685 --> 00:04:44,485
Something so simple. Okay, you guys are going here,

104
00:04:44,545 --> 00:04:45,965
you guys are going here, you're gonna be

105
00:04:45,965 --> 00:04:47,085
doing this, you're gonna be doing that.

106
00:04:47,435 --> 00:04:49,045
Okay. Boom, boom, boom, get out the door.

107
00:04:49,065 --> 00:04:51,885
And everybody liked to know what everybody else was doing.

108
00:04:52,465 --> 00:04:55,565
And that was very interesting feedback for me.

109
00:04:55,765 --> 00:04:56,765
I thought, I was like, what?

110
00:04:57,025 --> 00:04:58,045
Why are they so worried about it?

111
00:04:58,915 --> 00:05:00,925
Yeah, I, well, I never understood that either,

112
00:05:00,945 --> 00:05:04,805
but like it, whatever made them happy, made me happy, right?

113
00:05:04,805 --> 00:05:06,205
Yeah. Yeah. Well, you know what?

114
00:05:06,205 --> 00:05:08,765
I think it was like our team, you know, especially

115
00:05:09,105 --> 00:05:10,845
as the years went on, they got along well

116
00:05:11,425 --> 00:05:13,485
and they want, you know, we had a lot of repeat clients,

117
00:05:13,665 --> 00:05:15,365
so I think they kind of wanted to know so

118
00:05:15,365 --> 00:05:18,445
that they could say, give their 2 cents on that jo.

119
00:05:18,475 --> 00:05:19,885
Like the client or the job

120
00:05:19,985 --> 00:05:23,165
or something to make it easier for their friend too.

121
00:05:23,395 --> 00:05:25,365
Yeah. Right. So that was good.

122
00:05:25,985 --> 00:05:29,345
Um, so yeah, we, we did, I used

123
00:05:29,345 --> 00:05:31,985
to text everybody their schedule every day early, early.

124
00:05:32,045 --> 00:05:34,065
And then they could go to their iPad

125
00:05:34,125 --> 00:05:35,425
and look at it on the schedule.

126
00:05:35,525 --> 00:05:37,425
And like you and I, to be honest, both

127
00:05:37,425 --> 00:05:40,025
of us just figured like, well, they have the information.

128
00:05:40,055 --> 00:05:41,745
They know what time they're need to be there.

129
00:05:41,775 --> 00:05:43,625
Like what do we need

130
00:05:43,625 --> 00:05:45,785
to talk about problem talk about, right?

131
00:05:46,565 --> 00:05:49,785
And, um, we learned very quickly, well,

132
00:05:49,785 --> 00:05:51,025
we didn't act very quickly,

133
00:05:51,165 --> 00:05:54,385
but we learned quickly that that didn't really work, right?

134
00:05:54,515 --> 00:05:56,705
We're not, we're not building a sense of community.

135
00:05:57,375 --> 00:05:59,365
We're not teaching them the, the skills

136
00:05:59,545 --> 00:06:02,205
and the tools they need to both do the work

137
00:06:03,105 --> 00:06:06,285
and create a five star service experience, right?

138
00:06:06,285 --> 00:06:09,205
That those need to be conversations that are had frequently

139
00:06:09,985 --> 00:06:12,725
and they lacked a sense of community.

140
00:06:12,725 --> 00:06:15,765
And that one of the things we learned was most of the people

141
00:06:15,765 --> 00:06:18,325
that we were managing were quite a bit younger than us.

142
00:06:19,415 --> 00:06:22,875
The generations following our, they wanted

143
00:06:22,875 --> 00:06:24,155
to be part of something.

144
00:06:24,155 --> 00:06:26,075
They wanted to be part of a community.

145
00:06:26,695 --> 00:06:28,915
And, and look, look, there's plenty of clients

146
00:06:28,915 --> 00:06:31,115
that we have in Super Tech that they do it online,

147
00:06:31,145 --> 00:06:33,275
they do it on Zoom because they don't meet,

148
00:06:33,275 --> 00:06:34,955
maybe they dispatch from home.

149
00:06:34,965 --> 00:06:39,755
Maybe they like, however you meet is not the thing,

150
00:06:40,495 --> 00:06:41,795
the thing is to meet.

151
00:06:41,895 --> 00:06:43,635
And the meeting has to be brief.

152
00:06:43,705 --> 00:06:45,515
Like this is not death by meeting.

153
00:06:45,565 --> 00:06:48,395
Let's go burn all of our profit in morning meetings.

154
00:06:48,565 --> 00:06:50,915
We're not saying that. What we're saying though is

155
00:06:51,795 --> 00:06:55,115
a small investment every day to make things run smoother.

156
00:06:55,205 --> 00:06:57,795
Larry, are you getting 2 cents on the meeting from your

157
00:06:57,795 --> 00:06:59,995
perspective before we move to the second framework?

158
00:07:01,215 --> 00:07:03,515
Oh, because it was a good way for everybody

159
00:07:03,695 --> 00:07:05,355
to start the day.

160
00:07:05,355 --> 00:07:07,515
Everybody knew the process of starting the day.

161
00:07:07,515 --> 00:07:08,515
It didn't start from chaos.

162
00:07:09,165 --> 00:07:12,435
Start from calmness some direction, a little bit

163
00:07:12,435 --> 00:07:14,715
of conversation, just like five or 10 minutes.

164
00:07:14,935 --> 00:07:16,235
Not like, yeah,

165
00:07:16,505 --> 00:07:19,275
just getting everybody on the same page and out the door.

166
00:07:20,215 --> 00:07:22,105
Well, it's that daily rhythm thing you

167
00:07:22,105 --> 00:07:23,225
and I talk about all the time.

168
00:07:23,245 --> 00:07:26,065
We got that from Brett Gill and uh, uh, elite entrepreneurs.

169
00:07:26,085 --> 00:07:28,185
You know, he, he, he was always talking about how

170
00:07:29,175 --> 00:07:32,265
team members like a rhythm they like every day to kind

171
00:07:32,265 --> 00:07:33,825
of start the same, right?

172
00:07:33,925 --> 00:07:35,985
So we recognized that.

173
00:07:36,045 --> 00:07:37,465
And as we started, you know,

174
00:07:37,625 --> 00:07:40,145
'cause we were having a bit of a tardiness problem too,

175
00:07:40,435 --> 00:07:42,385
which drove me bonkers.

176
00:07:43,085 --> 00:07:45,305
But by starting the, you know, starting that meeting,

177
00:07:45,605 --> 00:07:48,345
you know, I don't remember what did we start at 7, 7 30?

178
00:07:48,465 --> 00:07:49,825
I don't know. Something like that, right?

179
00:07:50,335 --> 00:07:52,465
Depending on the year. Yes. Yeah.

180
00:07:52,635 --> 00:07:54,985
Seven o'clock we're in a meeting, right?

181
00:07:55,045 --> 00:07:56,225
So if you're not on time,

182
00:07:56,975 --> 00:07:59,545
because everybody knows the meeting starts at seven

183
00:07:59,645 --> 00:08:01,665
and I wasn't waiting till 7 0 1,

184
00:08:01,975 --> 00:08:03,225
like we're starting at seven.

185
00:08:03,845 --> 00:08:07,225
And then people would start coming in late doing the walk

186
00:08:07,225 --> 00:08:09,265
of shame to go grab a chair.

187
00:08:09,845 --> 00:08:13,665
And that next thing you know, they're doing that on time

188
00:08:13,665 --> 00:08:16,385
because they don't want to do the walk of shame, right?

189
00:08:16,485 --> 00:08:19,385
So like having that daily rhythm of a meeting

190
00:08:20,125 --> 00:08:21,465
really helped us, right?

191
00:08:21,465 --> 00:08:23,465
It got the, it got it kind of got them warmed up.

192
00:08:23,465 --> 00:08:26,185
It was like the warmup before the game too, right?

193
00:08:26,185 --> 00:08:28,985
It kinda get 'em warmed up at the end of the day, right?

194
00:08:29,005 --> 00:08:30,425
So that's framework number one.

195
00:08:30,885 --> 00:08:34,425
Number two is having van checklists, right?

196
00:08:34,495 --> 00:08:38,605
Like Larry alluded to it earlier, the worst thing ever

197
00:08:40,365 --> 00:08:42,855
for me was like, you know,

198
00:08:42,855 --> 00:08:44,615
like in our carpet cleaning division,

199
00:08:45,675 --> 00:08:49,255
guy would drive 30 minutes away, call me up and say,

200
00:08:49,275 --> 00:08:52,695
or call the office and say, I don't have my carpet wand.

201
00:08:53,115 --> 00:08:55,325
The carpet wand is the one tool you need

202
00:08:55,325 --> 00:08:56,805
to clean carpet, right?

203
00:08:57,195 --> 00:08:59,085
It's all of a sudden now one tool checked off.

204
00:08:59,975 --> 00:09:02,995
So now you're sitting there, we're looking bad,

205
00:09:03,655 --> 00:09:04,875
no production's happening.

206
00:09:05,475 --> 00:09:09,635
Somebody at the office has to leave, go find your wand

207
00:09:09,775 --> 00:09:10,955
and then deliver it to you.

208
00:09:11,665 --> 00:09:12,675
Then they have to drive.

209
00:09:12,775 --> 00:09:14,955
So they just lost an hour of transit time.

210
00:09:15,455 --> 00:09:18,115
We lost an hour of production time.

211
00:09:18,975 --> 00:09:20,635
And look, I'd love to tell you

212
00:09:20,635 --> 00:09:22,595
that only happened once and that is not true.

213
00:09:22,725 --> 00:09:24,915
Right? Or they didn't bring the right materials

214
00:09:25,015 --> 00:09:26,675
or whatever, right?

215
00:09:26,685 --> 00:09:31,235
Tools, right? So we got very intentional about having a

216
00:09:31,235 --> 00:09:35,395
morning van checklist and an evening van checklist.

217
00:09:35,445 --> 00:09:37,595
We're only gonna talk about the morning one today.

218
00:09:37,695 --> 00:09:41,075
But like, look, and the morning one was bigger

219
00:09:41,105 --> 00:09:43,195
because guys would come in off the field.

220
00:09:43,515 --> 00:09:47,475
I was not gonna give them a 30 point checklist at 6:00 PM

221
00:09:47,475 --> 00:09:50,835
when they've been out dogging it for 10 hours, right?

222
00:09:51,345 --> 00:09:54,955
Like, I just, like, they could do the minimum and go home

223
00:09:54,955 --> 00:09:56,075
and rest and come in.

224
00:09:56,075 --> 00:09:58,715
But, so that meant the van checklist in the morning

225
00:09:59,335 --> 00:10:01,675
was pretty robust and they had to, you know,

226
00:10:01,675 --> 00:10:03,075
really get on that.

227
00:10:03,075 --> 00:10:07,315
Right? And, you know, Larry talked about it a little bit.

228
00:10:07,625 --> 00:10:11,155
This is gonna lead us into framework number three.

229
00:10:11,935 --> 00:10:15,195
So everybody would have a a, a van checklist, right?

230
00:10:15,255 --> 00:10:16,795
So they had to go do this checklist.

231
00:10:17,095 --> 00:10:18,795
You know, we had different things

232
00:10:18,795 --> 00:10:19,835
that we did in our company.

233
00:10:19,975 --> 00:10:22,035
The checklist would be different for different people.

234
00:10:23,055 --> 00:10:25,755
And you know, the, the office would, you know, add in

235
00:10:25,755 --> 00:10:27,595
what materials they needed or whatever.

236
00:10:27,795 --> 00:10:31,035
Like there's no gray area, right? That was a big deal.

237
00:10:32,365 --> 00:10:36,905
Then Larry, even though we had a checklist,

238
00:10:37,055 --> 00:10:38,345
what would inevitably happen?

239
00:10:40,405 --> 00:10:42,635
Check it. And they would just keep going down.

240
00:10:42,635 --> 00:10:44,675
Like I was talking about early in this thing, when I was

241
00:10:44,675 --> 00:10:48,085
so rudely, dis interrupted, stealing, stealing my thunder,

242
00:10:49,115 --> 00:10:51,725
they would check it and it wouldn't be there.

243
00:10:51,725 --> 00:10:52,765
They'd just go through and check it

244
00:10:52,765 --> 00:10:54,005
just, it was subconscious.

245
00:10:54,005 --> 00:10:55,005
They'd just do it. Yeah.

246
00:10:55,305 --> 00:10:57,565
And then we had to find somebody else, check it,

247
00:10:57,865 --> 00:10:59,365
Leslie and the office, check it.

248
00:10:59,365 --> 00:11:00,725
Okay, you, you're getting ahead of me again.

249
00:11:01,415 --> 00:11:04,125
There we go again. But they would check it

250
00:11:04,145 --> 00:11:05,805
and just not think about it.

251
00:11:05,985 --> 00:11:08,045
And it wasn't on there. They didn't really check it.

252
00:11:09,645 --> 00:11:12,025
Rights thing. They got in the habit of doing it every day.

253
00:11:12,125 --> 00:11:13,505
So they, or they're in a hurry.

254
00:11:13,565 --> 00:11:15,265
So they'd go check, check, check, check, check, check.

255
00:11:15,865 --> 00:11:16,845
And then they'd leave. And

256
00:11:16,845 --> 00:11:18,045
next thing you know, we're getting a call.

257
00:11:18,145 --> 00:11:20,245
Hey boss, I don't have this or I don't have that, right?

258
00:11:20,705 --> 00:11:22,525
So then leading to the third thing,

259
00:11:22,545 --> 00:11:25,685
so we'd have the meeting, everybody would prep their van

260
00:11:25,685 --> 00:11:27,365
and with the checklist, right?

261
00:11:28,035 --> 00:11:30,215
Then we had to have lineup, right?

262
00:11:30,275 --> 00:11:31,495
We learned that we had

263
00:11:31,495 --> 00:11:34,695
to have other people check the checklist who were not on

264
00:11:34,695 --> 00:11:36,015
that van, right?

265
00:11:36,115 --> 00:11:39,415
So Larry would do it, I would do it, managers would do it,

266
00:11:39,415 --> 00:11:41,895
office staff, admin, they would do it.

267
00:11:41,895 --> 00:11:43,215
We'd all come out. This was like,

268
00:11:43,605 --> 00:11:45,695
this was all done within 30 minutes.

269
00:11:45,995 --> 00:11:50,135
All of it, right? Vans getting ready, checklists,

270
00:11:50,335 --> 00:11:51,495
meetings, all of it.

271
00:11:51,655 --> 00:11:53,015
'cause we needed to get outdoor and make money.

272
00:11:53,625 --> 00:11:56,945
So now we're having somebody with a fresh set

273
00:11:56,945 --> 00:11:58,145
of eyes, check that checklist.

274
00:11:58,405 --> 00:12:00,945
And in addition to that, they're checking,

275
00:12:01,445 --> 00:12:02,785
is your grooming on point?

276
00:12:04,115 --> 00:12:05,935
Is your uniform neat and tidy?

277
00:12:06,315 --> 00:12:08,415
How does your van look before we go out there?

278
00:12:08,675 --> 00:12:10,375
Do you have gasoline? Right?

279
00:12:10,375 --> 00:12:12,375
We had a truck check too, right?

280
00:12:12,395 --> 00:12:15,055
We had, we had all these systems that we were building

281
00:12:15,875 --> 00:12:18,575
to try to make things run smoothly so

282
00:12:18,575 --> 00:12:20,975
that we could go give five star service experience

283
00:12:20,975 --> 00:12:24,655
or people would look the part, they were ready, right?

284
00:12:24,755 --> 00:12:29,265
And it sounds super like babysitting,

285
00:12:29,625 --> 00:12:33,245
I guess maybe, but it was

286
00:12:33,245 --> 00:12:34,645
like military, right?

287
00:12:34,645 --> 00:12:36,085
Like, I mean, we were just like, boom,

288
00:12:36,115 --> 00:12:37,205
boom, boom, boom, boom.

289
00:12:37,215 --> 00:12:40,645
Every single day. Look what a pilots do. I fly all the time.

290
00:12:40,705 --> 00:12:43,725
So does Larry for our job. What's the pilot doing?

291
00:12:43,725 --> 00:12:45,925
When you walk on a plane, they're doing a checklist

292
00:12:46,185 --> 00:12:48,325
for all the controls up there.

293
00:12:49,025 --> 00:12:52,805
Now that pilot probably knows by the back of his

294
00:12:52,805 --> 00:12:54,485
or her hand all those controls,

295
00:12:54,485 --> 00:12:57,485
but guess what FAA regulations is, they have

296
00:12:57,485 --> 00:12:59,805
to do the checklist with somebody else

297
00:13:00,655 --> 00:13:02,555
every single time, right?

298
00:13:02,655 --> 00:13:04,195
So like, there is no point

299
00:13:04,195 --> 00:13:06,795
where we're not checklist anymore.

300
00:13:07,935 --> 00:13:10,235
And it's also the accountability for the checklist.

301
00:13:10,335 --> 00:13:13,715
That's the biggest thing. Who's gonna hold them accountable

302
00:13:13,735 --> 00:13:15,715
for that checklist, right?

303
00:13:16,025 --> 00:13:18,785
Yeah. And, and then the last thing,

304
00:13:19,245 --> 00:13:21,705
and I think a lot of ways the most important

305
00:13:22,525 --> 00:13:24,305
is high fives, right?

306
00:13:24,485 --> 00:13:29,385
We, we wanna send them out in the world feeling good, right?

307
00:13:29,665 --> 00:13:31,905
I mean, Larry was really good at this.

308
00:13:32,305 --> 00:13:33,825
I mean, I think I was pretty good too.

309
00:13:33,825 --> 00:13:35,105
Like, we were walking around

310
00:13:35,105 --> 00:13:38,555
after that van list as they were heading out, like,

311
00:13:38,735 --> 00:13:40,235
and just giving people high fives,

312
00:13:40,235 --> 00:13:41,675
telling 'em, have a great day, right?

313
00:13:41,675 --> 00:13:42,955
Like, you're gonna kill it today.

314
00:13:43,505 --> 00:13:47,155
Because I don't want people dragging ass

315
00:13:47,495 --> 00:13:50,555
and like driving out of there going, I hate working here.

316
00:13:50,585 --> 00:13:53,915
This sucks. That is not gonna create five star service

317
00:13:54,185 --> 00:13:56,075
experiences for our clients, right?

318
00:13:56,575 --> 00:13:59,195
So the biggest part of the morning,

319
00:13:59,265 --> 00:14:01,755
because look, we all know this is a hard job.

320
00:14:01,775 --> 00:14:04,875
You're gonna be, we were in LA you might be stuck in traffic

321
00:14:04,935 --> 00:14:06,755
as soon as you leave the shop, right?

322
00:14:06,775 --> 00:14:08,075
You might have difficult clients,

323
00:14:08,215 --> 00:14:11,355
you might be tired from the four jobs you did yesterday.

324
00:14:12,675 --> 00:14:14,755
Somebody's gotta give everybody a little bit

325
00:14:14,755 --> 00:14:17,435
of appreciation on the way out the door, right?

326
00:14:17,435 --> 00:14:20,635
That it, it like, it might not seem like that's a big deal,

327
00:14:21,685 --> 00:14:24,385
but that's a big deal because I remember being,

328
00:14:24,545 --> 00:14:29,025
I was a technician for years before we started our business.

329
00:14:29,605 --> 00:14:31,545
Nobody ever gave me a high five.

330
00:14:31,825 --> 00:14:33,465
Nobody ever set out had a good day.

331
00:14:33,925 --> 00:14:36,485
It was just like, get out there and make me money. You know?

332
00:14:36,485 --> 00:14:38,525
Like, okay, thanks. Appreciate it.

333
00:14:39,225 --> 00:14:44,125
So Larry, that's really to me the most important four things

334
00:14:44,745 --> 00:14:46,205
of having a solid warning.

335
00:14:47,445 --> 00:14:49,305
You got anything to add? I mean, I'm sure you do.

336
00:14:50,825 --> 00:14:55,805
Well, the whole thing is when you have a solid morning,

337
00:14:55,805 --> 00:14:58,835
you're gonna have a solid later morning,

338
00:14:58,835 --> 00:15:02,115
you're gonna have a solid afternoon, one leads to the next.

339
00:15:03,095 --> 00:15:04,235
And when you have systems

340
00:15:04,415 --> 00:15:08,875
and people buy into systems, it goes much easier.

341
00:15:09,335 --> 00:15:10,715
And then the morning is important

342
00:15:10,715 --> 00:15:12,835
because people get up outta bed in the morning

343
00:15:12,895 --> 00:15:15,835
and either you're encouraged for your day or you're not.

344
00:15:16,375 --> 00:15:18,675
And if you enjoy your job and you know what you're going to,

345
00:15:18,695 --> 00:15:22,365
and you have some motivation, it's gonna change

346
00:15:23,265 --> 00:15:25,845
how you perform during that day.

347
00:15:25,845 --> 00:15:27,085
And you want your team to perform.

348
00:15:27,085 --> 00:15:28,765
So if you give more structure,

349
00:15:29,425 --> 00:15:32,365
and that's something, um, that is so important.

350
00:15:33,355 --> 00:15:35,755
Team wants structure. Yeah.

351
00:15:35,895 --> 00:15:37,515
And we've got different people on this call.

352
00:15:37,575 --> 00:15:40,955
We have Louis Martin has a team, Brenda has a team,

353
00:15:40,955 --> 00:15:43,235
Cooper has a team that are here with us.

354
00:15:44,325 --> 00:15:45,825
You guys can chime in anytime you want.

355
00:15:46,585 --> 00:15:48,245
The more structure you bring to your team,

356
00:15:48,385 --> 00:15:49,925
the more happy they are.

357
00:15:50,905 --> 00:15:53,485
And we had, uh, the carpet cleaning team was much more

358
00:15:53,765 --> 00:15:56,285
structured and much more comfortable compared

359
00:15:56,285 --> 00:15:58,045
to the restoration because the restoration

360
00:15:58,045 --> 00:15:59,125
was more reactionary.

361
00:16:00,575 --> 00:16:02,795
So yeah, we had to dial the system.

362
00:16:02,835 --> 00:16:04,075
I think it was a personality thing.

363
00:16:05,215 --> 00:16:07,225
Yeah, I was gonna say, I think it's a personality thing.

364
00:16:07,225 --> 00:16:12,135
Like our carpet cleaning division, the nature of that job

365
00:16:13,665 --> 00:16:16,385
required a person to be very process oriented

366
00:16:16,485 --> 00:16:18,505
and the guys moved a little slower.

367
00:16:18,695 --> 00:16:22,385
Like they really lived the like slow, smooth

368
00:16:22,385 --> 00:16:23,545
and smooth as fast, right?

369
00:16:23,615 --> 00:16:26,225
Like it, it's easier to just do it step by step.

370
00:16:26,845 --> 00:16:29,705
Our restoration team, which also was way bigger,

371
00:16:29,875 --> 00:16:31,825
there are a lot more people, right?

372
00:16:31,905 --> 00:16:32,985
A lot more moving parts.

373
00:16:34,325 --> 00:16:37,225
But things, I mean, things could be changing

374
00:16:37,365 --> 00:16:38,905
for us during the meeting.

375
00:16:39,685 --> 00:16:42,425
We could get, you know, we could, we could get

376
00:16:42,445 --> 00:16:43,785
so much more work in the span

377
00:16:43,785 --> 00:16:46,545
of 20 minutes while we're getting ready to go for the day.

378
00:16:46,565 --> 00:16:49,705
So I do have a lot of systems,

379
00:16:51,685 --> 00:16:54,425
but it was way more of a challenge to get every door

380
00:16:55,595 --> 00:16:56,735
in the right way on the ReSTOR

381
00:16:56,735 --> 00:16:58,895
because we also side, we tended to get a lot

382
00:16:58,895 --> 00:17:01,855
of commercial restoration work right about the time when we

383
00:17:01,855 --> 00:17:03,055
were starting our day too.

384
00:17:03,155 --> 00:17:05,415
So that could, yeah, that could blow

385
00:17:05,415 --> 00:17:06,575
up our morning a little bit.

386
00:17:06,715 --> 00:17:08,615
But you know, it all good, we changed things,

387
00:17:09,195 --> 00:17:12,535
but I guess the structure we gave the beginning

388
00:17:12,755 --> 00:17:16,135
of the day structure, which made people more comfortable.

389
00:17:16,775 --> 00:17:19,785
Yeah. And when you give your team structure, I,

390
00:17:19,845 --> 00:17:20,905
it was amazing to me.

391
00:17:21,145 --> 00:17:22,545
I wouldn't, didn't realize, I mean,

392
00:17:22,545 --> 00:17:23,865
I'm a high eye, I am bouncing around.

393
00:17:23,985 --> 00:17:25,785
I need less structure as anybody else,

394
00:17:26,815 --> 00:17:28,475
but most your team and need more tructure.

395
00:17:29,745 --> 00:17:31,595
Yeah. I need it. I'm not saying I'm looking

396
00:17:31,655 --> 00:17:33,475
for it, I need it the most.

397
00:17:34,295 --> 00:17:37,355
But the team is generally in the disc profile.

398
00:17:37,355 --> 00:17:40,235
They're slower paced and they're more detail

399
00:17:40,295 --> 00:17:43,235
or people oriented and they want structure,

400
00:17:43,235 --> 00:17:44,675
otherwise it throws 'em off

401
00:17:45,535 --> 00:17:47,675
and they're not wanting to come to work.

402
00:17:47,955 --> 00:17:49,445
'cause nobody wants to come to work with chaos.

403
00:17:50,375 --> 00:17:52,505
They want to come to work with knowing what's going on.

404
00:17:53,745 --> 00:17:57,185
And, um, you get people that's comfortable coming to work,

405
00:17:57,185 --> 00:17:58,585
you're gonna get more productivity,

406
00:17:58,885 --> 00:18:00,025
you're gonna get more profit,

407
00:18:00,125 --> 00:18:02,905
you're gonna have a happier team, more culture oriented.

408
00:18:02,925 --> 00:18:06,495
And they having systems in the morning just creates culture.

409
00:18:07,485 --> 00:18:10,575
Yeah. And look, you know, a lot of companies will run call

410
00:18:10,575 --> 00:18:11,975
by call management, right?

411
00:18:12,155 --> 00:18:15,295
So they're not showing a technician the entire schedule.

412
00:18:15,405 --> 00:18:18,135
They have one job and then they will call in

413
00:18:18,135 --> 00:18:19,695
and get dispatched to another one.

414
00:18:20,435 --> 00:18:23,775
And look a lot of, like Larry mentioned on a disc profile,

415
00:18:24,135 --> 00:18:26,285
a lot of, a lot

416
00:18:26,285 --> 00:18:29,285
of technician types don't love that, right?

417
00:18:29,475 --> 00:18:30,605
It's good for the business.

418
00:18:30,665 --> 00:18:33,205
And I, and I think it's necessary for a lot of businesses

419
00:18:33,225 --> 00:18:35,925
to do call by call management and I am a fan of it.

420
00:18:36,665 --> 00:18:40,605
But that makes the morning meeting even more important

421
00:18:40,675 --> 00:18:43,685
because they, at least they're starting their day knowing

422
00:18:43,685 --> 00:18:47,525
what's next for the next two to four hours, right?

423
00:18:47,665 --> 00:18:49,205
And then the day might change.

424
00:18:49,385 --> 00:18:53,765
So any amount of structure that we can add, especially

425
00:18:53,785 --> 00:18:57,005
to certain types of personalities, the better.

426
00:18:58,525 --> 00:19:01,635
Right? And to, to piggyback on that,

427
00:19:01,635 --> 00:19:04,435
some people came in later to the, uh,

428
00:19:05,425 --> 00:19:06,675
call here to the meeting.

429
00:19:07,385 --> 00:19:09,115
When we're saying morning meeting,

430
00:19:09,245 --> 00:19:10,675
we're not saying sit down.

431
00:19:11,655 --> 00:19:12,755
It can take a long time.

432
00:19:12,965 --> 00:19:14,635
We're talking five to 10 minutes,

433
00:19:15,685 --> 00:19:18,055
have a quick conversation about what's going on for the day.

434
00:19:18,055 --> 00:19:21,585
Have some structure in that, that five, 10 minutes.

435
00:19:21,925 --> 00:19:24,145
If it's going really well, maybe extend it 15

436
00:19:24,285 --> 00:19:25,465
and get out the door.

437
00:19:26,065 --> 00:19:27,265
I was the guy in the back of the room

438
00:19:27,895 --> 00:19:30,345
turning on the music while Eric's in the middle

439
00:19:30,345 --> 00:19:32,625
of his lesson banging on my wrist.

440
00:19:33,085 --> 00:19:36,565
We gotta get these people out for two reasons.

441
00:19:36,795 --> 00:19:38,565
They had jobs they had to get to.

442
00:19:38,585 --> 00:19:39,605
We didn't want them being late.

443
00:19:40,105 --> 00:19:41,205
And, and you were bored

444
00:19:41,665 --> 00:19:44,725
and you were bored and you were bored.

445
00:19:44,725 --> 00:19:47,695
Three reasons. Well, maybe I was getting bored,

446
00:19:47,695 --> 00:19:50,275
but No, thank you for the recap.

447
00:19:50,335 --> 00:19:51,395
Oh, our pleasure, Brenda.

448
00:19:52,055 --> 00:19:56,715
But you know, um, it's expensive.

449
00:19:56,735 --> 00:20:00,915
You have 10, 15 guys there. I mean, it's worth it.

450
00:20:00,935 --> 00:20:02,555
If you're filling them up with goodness,

451
00:20:02,585 --> 00:20:03,995
it's gonna make a difference for your day.

452
00:20:04,015 --> 00:20:05,515
But you need to be aware. Yeah.

453
00:20:05,625 --> 00:20:07,915
This, this is where you and I depart.

454
00:20:08,195 --> 00:20:12,355
I I, I think most companies, whatever they spend will make

455
00:20:12,355 --> 00:20:13,995
that up 10 x

456
00:20:14,545 --> 00:20:16,995
with oh course good training and good attitudes.

457
00:20:17,885 --> 00:20:19,185
But you need to be intentional

458
00:20:19,185 --> 00:20:20,785
because someone coming in your hearing about this,

459
00:20:21,045 --> 00:20:23,425
it doesn't know us in our theories

460
00:20:23,425 --> 00:20:25,585
and logic is thinking, I'm not doing this.

461
00:20:26,125 --> 00:20:27,745
And we don't wanna, I don't wanna scare anybody

462
00:20:27,745 --> 00:20:28,785
away with this concept.

463
00:20:29,485 --> 00:20:31,625
It says there's no way I'm meeting. It's ridiculous.

464
00:20:31,655 --> 00:20:33,825
It's never wor how many people do every talk

465
00:20:33,825 --> 00:20:37,815
to at trade shows that are like, this is never gonna work.

466
00:20:37,955 --> 00:20:39,215
Why in the world? That's the silliest,

467
00:20:39,215 --> 00:20:40,615
they just dismiss it immediately.

468
00:20:41,395 --> 00:20:44,855
So that's why I say, you know, don't make it too long.

469
00:20:45,235 --> 00:20:47,890
If it's going longer, it's gonna be effective in the day,

470
00:20:48,705 --> 00:20:50,515
then keep talking and use your judgment.

471
00:20:51,215 --> 00:20:54,965
But don't, you know, burden yourself

472
00:20:55,475 --> 00:20:58,925
with these long half hour meetings every single day if

473
00:20:58,945 --> 00:21:01,285
that's, there's not something you're using it

474
00:21:01,345 --> 00:21:04,345
for intentionally for a specific result.

475
00:21:05,185 --> 00:21:06,345
I mean, joke Coursera,

476
00:21:06,845 --> 00:21:10,105
his program is a couple hours every single day for months.

477
00:21:11,555 --> 00:21:14,795
So it must be effective. Joe's a smart guy.

478
00:21:15,175 --> 00:21:20,025
His people around him are smart and his clients are so,

479
00:21:21,155 --> 00:21:23,175
and ours are only like 10 or 15 minutes.

480
00:21:23,805 --> 00:21:28,545
Ours are shorter, but the actual video in

481
00:21:28,545 --> 00:21:29,665
super tech's three to five.

482
00:21:30,715 --> 00:21:32,445
Yeah. I mean, they're very short.

483
00:21:32,545 --> 00:21:34,245
And then you have a couple minute conversation,

484
00:21:34,705 --> 00:21:36,085
do a checklist, get 'em out the door.

485
00:21:37,395 --> 00:21:38,515
Probably do all that in 15 minutes.

486
00:21:38,515 --> 00:21:41,385
Yeah, we've got a couple clients here.

487
00:21:41,385 --> 00:21:43,665
Cooper shows the lessons. Louis showed the lessons before.

488
00:21:44,365 --> 00:21:45,545
I'm still working on Brenda.

489
00:21:47,365 --> 00:21:50,055
Yeah, I was just gonna say it, it takes us five minutes

490
00:21:50,075 --> 00:21:52,375
to talk about the jobs and then five minutes for the video

491
00:21:52,555 --> 00:21:54,895
and, and we're out the door. So Yeah,

492
00:21:55,025 --> 00:21:56,025
There you go. That makes

493
00:21:56,025 --> 00:21:57,375
some money. Cooper, what,

494
00:21:57,375 --> 00:21:58,975
what do you think it brings to the team?

495
00:21:59,225 --> 00:22:01,735
Sorry, we know Cooper, he's, uh, he's a

496
00:22:01,735 --> 00:22:02,735
Friend. So it's, uh,

497
00:22:02,735 --> 00:22:03,975
it's definitely cool to see,

498
00:22:03,975 --> 00:22:05,615
like the team members will text

499
00:22:05,675 --> 00:22:07,935
and be like, Hey, I was thinking about this from the video

500
00:22:08,115 --> 00:22:10,835
and this is what I can improve on, or mm-hmm.

501
00:22:10,915 --> 00:22:12,675
Just stuff that they can take throughout the day and,

502
00:22:12,895 --> 00:22:15,795
and the week to improve themselves. So Yeah.

503
00:22:16,265 --> 00:22:17,755
Yeah. And really, you know,

504
00:22:19,235 --> 00:22:21,855
nobody wants an hour long lesson on anything.

505
00:22:22,405 --> 00:22:23,855
Like, I certainly doubt, right?

506
00:22:24,835 --> 00:22:26,735
The, the things that

507
00:22:29,065 --> 00:22:31,645
matter are giving them a little bit

508
00:22:31,645 --> 00:22:33,525
of information in the key areas

509
00:22:33,785 --> 00:22:36,365
of our business every single day, right?

510
00:22:36,705 --> 00:22:40,485
Job, site, behavior, sales, uh, you know,

511
00:22:40,955 --> 00:22:44,325
reading clients, communicating, like just the little things

512
00:22:44,465 --> 00:22:47,965
and, and, and just a three, like you, I get texts

513
00:22:47,965 --> 00:22:49,765
and calls all the time from technicians,

514
00:22:49,835 --> 00:22:51,245
from managers, from owners.

515
00:22:51,655 --> 00:22:55,525
Larry does too. It's the, it's an uncanny, they'll be like,

516
00:22:56,265 --> 00:22:58,765
oh, you know, you had a lesson today.

517
00:22:58,765 --> 00:23:00,125
They think I know what lesson they're on.

518
00:23:00,405 --> 00:23:03,805
I mean, oh, your lesson today was exactly what we needed

519
00:23:04,045 --> 00:23:05,405
to hear because the day

520
00:23:05,405 --> 00:23:08,445
before, we were having massive problems with that, right?

521
00:23:08,945 --> 00:23:11,525
And it's like, well, we're all having massive problems

522
00:23:11,555 --> 00:23:13,365
with certain things all the time, right?

523
00:23:13,385 --> 00:23:14,965
And it's like, you hear the lesson and,

524
00:23:14,985 --> 00:23:16,925
and we're just like, that's what we needed to hear today.

525
00:23:17,025 --> 00:23:18,725
And, you know, um,

526
00:23:18,965 --> 00:23:21,485
I think it's also a confidence boost to a lot of the team.

527
00:23:21,545 --> 00:23:23,045
And then lastly, Larry,

528
00:23:23,045 --> 00:23:24,285
before we, we take off,

529
00:23:26,635 --> 00:23:29,765
everybody complains about keeping in place, right?

530
00:23:29,765 --> 00:23:32,045
Everybody's like, they, uh, they quit all the time.

531
00:23:32,075 --> 00:23:33,525
They leave me, da, da da.

532
00:23:34,195 --> 00:23:38,045
Anybody that's done any studying of Generation Z,

533
00:23:38,045 --> 00:23:41,645
which is the ages 28 to 13, and,

534
00:23:41,645 --> 00:23:45,835
and millennials two, which is up to age, roughly 40, all

535
00:23:45,835 --> 00:23:49,555
of the data shows that one of the most important things,

536
00:23:49,705 --> 00:23:50,915
they, they have three things

537
00:23:50,915 --> 00:23:55,065
that they really care about at work that's having purpose,

538
00:23:55,455 --> 00:23:56,985
meaning to the job, right?

539
00:23:57,045 --> 00:23:58,625
So that's, in these meetings, that's

540
00:23:58,625 --> 00:24:00,545
where I'm gonna be talking about why we do what we do.

541
00:24:01,495 --> 00:24:04,465
They want investment in, in themselves.

542
00:24:04,575 --> 00:24:06,425
They want somebody to invest in them.

543
00:24:06,935 --> 00:24:09,665
Most companies what you get,

544
00:24:09,725 --> 00:24:12,265
you get a technical training once a year or something.

545
00:24:12,265 --> 00:24:14,585
That's not enough, right? They wanna be invested in.

546
00:24:14,845 --> 00:24:17,345
And lastly, they wanna have a sense of community.

547
00:24:17,865 --> 00:24:19,345
I mean, anybody's watching the news.

548
00:24:19,345 --> 00:24:21,105
They're saying that, you know,

549
00:24:21,445 --> 00:24:24,265
people are the loneliest they've ever been in their lives.

550
00:24:24,695 --> 00:24:26,305
They don't have friends, they don't

551
00:24:26,305 --> 00:24:27,345
have this, they don't have that.

552
00:24:28,065 --> 00:24:29,665
I could have a five minute meeting, like,

553
00:24:29,665 --> 00:24:30,665
or 10 minutes a day.

554
00:24:30,665 --> 00:24:33,065
Like Cooper said, this is when they're bonding.

555
00:24:33,415 --> 00:24:34,825
This is when they feel like they're part

556
00:24:34,825 --> 00:24:36,305
of something bigger than themselves.

557
00:24:37,375 --> 00:24:38,475
What's the price of that?

558
00:24:38,555 --> 00:24:40,075
I mean, we all know that the cost of

559
00:24:40,635 --> 00:24:42,355
turnover is massively high.

560
00:24:43,015 --> 00:24:44,075
So what if I do this

561
00:24:44,095 --> 00:24:48,065
and I keep people six months longer, a year longer paid

562
00:24:48,065 --> 00:24:51,465
for every meeting times 10, right?

563
00:24:51,565 --> 00:24:53,745
So anyway, makes a big difference.

564
00:24:54,005 --> 00:24:55,545
And we're not just sitting here, hang on.

565
00:24:56,005 --> 00:24:58,465
You know, we're, we're pitching Super Tech University

566
00:24:58,465 --> 00:25:02,025
because we believe in it and we gotta keep the lights on.

567
00:25:02,915 --> 00:25:04,815
But if you can sit there

568
00:25:04,835 --> 00:25:06,935
and talk to your team for a couple minutes a day

569
00:25:06,935 --> 00:25:08,895
and hit a topic to one of your pain points

570
00:25:08,955 --> 00:25:12,045
or something you need to know, it goes a long way.

571
00:25:12,825 --> 00:25:15,485
And that's what we did in the beginning.

572
00:25:15,505 --> 00:25:17,565
And we got more formalized and more intentional.

573
00:25:17,565 --> 00:25:22,385
And Eric was much more, um, strong

574
00:25:22,385 --> 00:25:25,955
with his content and that's what made the difference.

575
00:25:25,955 --> 00:25:27,195
So that's what we're talking about.

576
00:25:27,345 --> 00:25:30,995
Connect with your team, find a time, once a day to connect

577
00:25:30,995 --> 00:25:35,085
with your team, and it will pay for itself 10

578
00:25:35,685 --> 00:25:37,805
x if not more over.

579
00:25:39,285 --> 00:25:43,295
And, uh, that's my 2 cents. So. All right.

580
00:25:43,395 --> 00:25:47,735
Any questions from anybody, Brenda or Louis or Cooper

581
00:25:47,995 --> 00:25:50,715
or anybody in the uh, Facebook world?

582
00:25:53,245 --> 00:25:55,255
Nope. I'm good. Katie Harris says hi though.

583
00:25:56,865 --> 00:25:58,315
Well, you tell Katie was, are you

584
00:25:58,315 --> 00:26:00,275
with Katie right now? No, not

585
00:26:00,275 --> 00:26:01,275
Right now. I just texted

586
00:26:01,275 --> 00:26:03,075
her and let her know that I was on

587
00:26:03,075 --> 00:26:04,075
Here. Uh,

588
00:26:04,075 --> 00:26:07,015
I was texting earlier. All right.

589
00:26:07,185 --> 00:26:08,375
Thank you everyone. Yep.

590
00:26:08,745 --> 00:26:11,815
Thank you for listening to the Blue Colon Nation podcast.

591
00:26:12,595 --> 00:26:15,055
For more information about Eric and Larry

592
00:26:15,195 --> 00:26:16,535
and Super Tech University,

593
00:26:16,875 --> 00:26:20,175
please visit us at super tech you com.

594
00:26:20,645 --> 00:26:24,455
That is Super Tech u the letter u.com.