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Welcome to the Blue Colon Nation podcast,

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The podcast dedicated to making the lives

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of home service professionals Better now
join Eric

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and Larry to talk about all things home
service. 

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Well, hello everybody. Larry from Super
Tech University. 

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I just got introduced by my, my boss in
some ways. 

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Christie from Super Tech University. 

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She's keeping us dialed. 

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And I'm here with my Christie's in charge
business partner. 

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Much more eloquent than myself. Mr. 

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Sprague, how are you today, Eric? 

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I'm gonna play that recording over and
over again. 

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Over and over and over. I'm good, man.
Good. 

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I just got off coaching call 

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and, uh, we had a good meeting this 

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morning, so Yeah, good day. 

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Good day. Well, we are on, we get to talk
about one 

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of my favorite things, getting guys out
the door. 

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Yeah, hang on. We gotta give us a premise.


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We got people that are watching us on
Facebook, 

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and we're gonna rerecord this 

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or repurpose it to, uh, 

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our podcast at the Blue Collar Nation
podcast. 

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And we have some great content for
everybody 

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and Eric's Stein to say what it is 

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before we even get to anything, which is
wonderful. 

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And, um, we enjoy coming to the Facebook
group 

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and bringing thing, bringing content to
people in our group. 

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We've got over a thousand people here that
are interested 

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in growing their service businesses to be
much more 

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successful and profitable 

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and efficient, so they're not 

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spinning their wheels like we did for
years. 

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And many companies do learning things all
the time. 

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And of course we might talk about Super
Tech University 

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and promote a little bit as we're going
along. 

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But the goal here is to help everybody
with their business. 

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And, uh, without further ado, Eric, please


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tell everybody what you wanna say. 

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So eloquently, I eloquently wanna say 

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that we're gonna talk about winning the
winning the morning 

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so that we can win the day getting, 

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getting the team out in the field, making
us money without 

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the very least amount of drama and
problems ever. 

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Because look, we all, we all know this,
Larry, you 

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and I used to lose our minds, 

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just like probably everybody else does. 

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Getting everybody out the door with the
materials 

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and tools that they need to have on their
van 

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and getting to the job on time 

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and having everybody look good 

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and all those other things is one 

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of the biggest challenges in most home 

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service businesses, to be honest. 

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Because you have that sense 

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of urgency to get everybody out there. 

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And if somebody shows up late or somebody
calls in, 

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or if somebody's not ready 

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or they're just not on their game, it
slows 

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just a little bit down in, in a different,


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different directions. 

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And, and that's talking from whoever's in
charge, the CSR, 

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that's not giving everybody their
information, 

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or dispatcher, I should say. 

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And then calls are coming in at the same
time. 

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It's can get very chaotic 

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and, um, can be systems help dramatically.

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And then also culture helps culture, 

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but modifying your systems as your culture
goes. 

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Because we had the best system in the
whole world. 

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We had a checklist for the vans. Do the
checklist. 

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Check, check, check, check, check, check,
check. 

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Here's the checklist, Larry. Thank you.
All right. 

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You call later. You're taking off on me. I
got a system. 

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I got a system for this podcast too. 

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Check, check, check, check, check, check.

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All right, Eric, start with your system.

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What are we gonna talk about first? 

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I'm running all over the list. 

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Top of your framework. Alright, 

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I have a real quick before you keep going.

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We've got Cooper here. 

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Cooper, please join us at any, anytime you
like. 

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Cooper's part of the family. Thank you.
That's great. 

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Part of the, part of the super tech
ecosystem. Yeah. 

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All right. Well we, we figured out 

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basically a four part framework 

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to get everybody out the door and how we
want it. 

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Right? And I, I'm not gonna give 'em all
at once, 

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so we'll, we'll do it one by one. 

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But the, the first thing that we learned
was 

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to have a meeting, to have some sort of
meeting, 

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some sort of connection. 

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You fought me on that you did not want a
meeting, right? 

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You wanted to get guys out the door. 

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But you know what, when they, 

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when we did the production meeting 

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before we started educating them in the 

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meetings, they were into it. 

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And they, I think that helped the day
start

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on the right, on the best note. 

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I mean, that was something very good in
the beginning. 

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Something so simple. Okay, you guys are
going here, 

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you guys are going here, you're gonna be

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doing this, you're gonna be doing that.

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Okay. Boom, boom, boom, get out the door.

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And everybody liked to know what everybody
else was doing. 

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And that was very interesting feedback for
me. 

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I thought, I was like, what? 
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Why are they so worried about it? 

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Yeah, I, well, I never understood that
either, 

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but like it, whatever made them happy,
made me happy, right? 

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Yeah. Yeah. Well, you know what? 

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I think it was like our team, you know,
especially 

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as the years went on, they got along well

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and they want, you know, we had a lot of
repeat clients,

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so I think they kind of wanted to know so

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that they could say, give their 2 cents on
that jo. 

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Like the client or the job 

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or something to make it easier for their
friend too. 

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Yeah. Right. So that was good. 

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Um, so yeah, we, we did, I used 

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to text everybody their schedule every day
early, early. 

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And then they could go to their iPad 

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and look at it on the schedule. 

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And like you and I, to be honest, both 

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of us just figured like, well, they have
the information. 

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They know what time they're need to be
there. 

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Like what do we need 

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to talk about problem talk about, right?

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And, um, we learned very quickly, well,

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we didn't act very quickly, 

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but we learned quickly that that didn't
really work, right? 

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We're not, we're not building a sense of
community. 

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We're not teaching them the, the skills

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and the tools they need to both do the
work 

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and create a five star service experience,
right? 

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Those need to be conversations that
have frequently 

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and they lacked a sense of community. 

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And that was one of the things we learned was
Most of the people 

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that we were managing were quite a bit
younger than us. 

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The generations following our, they wanted

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to be part of something. 

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They wanted to be part of a community. 

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And, and look, look, there's plenty of
clients 

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that we have in Super Tech that they do it
online, 

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they do it on Zoom because they don't
meet, 

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maybe they dispatch from home. 

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Maybe they like, however you meet is not
the thing, 

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the thing is to meet. 

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And the meeting has to be brief. 

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Like this is not death by meeting. 

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Let's go burn all of our profit in morning
meetings. 154

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We're not saying that. What we're saying
though is 

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a small investment every day to make
things run smoother. 

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Larry, are you getting 2 cents on the
meeting from your 

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perspective before we move to the second
framework? 

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Oh, because it was a good way for
everybody 

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to start the day. 

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Everybody knew the process of starting the
day. 

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It didn't start from chaos. 

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Start from calmness some direction, a
little bit 

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of conversation, just like five or 10
minutes. 

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Not like, yeah, 

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just getting everybody on the same page
and out the door. 

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Well, it's that daily rhythm thing you 

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and I talk about all the time. 

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We got that from Brett Gill and uh, uh,
elite entrepreneurs. 

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You know, he, he, he was always talking
about how 170

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team members like a rhythm they like every
day to kind 171

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of start the same, right? 172

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So we recognized that. 173

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And as we started, you know, 174

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'cause we were having a bit of a tardiness
problem too, 175

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which drove me bonkers. 176

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But by starting the, you know, starting
that meeting, 177

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you know, I don't remember what did we
start at 7, 7 30? 178

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I don't know. Something like that, right?
179

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Depending on the year. Yes. Yeah. 180

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Seven o'clock we're in a meeting, right?
181

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So if you're not on time, 182

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because everybody knows the meeting starts
at seven 183

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and I wasn't waiting till 7 0 1, 184

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like we're starting at seven. 185

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And then people would start coming in late
doing the walk 186

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of shame to go grab a chair. 187

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And that next thing you know, they're
doing that on time 188

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because they don't want to do the walk of
shame, right? 189

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So like having that daily rhythm of a
meeting 190

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really helped us, right? 191

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It got the, it got it kind of got them
warmed up. 192

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It was like the warmup before the game
too, right? 193

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It kinda get 'em warmed up at the end of
the day, right? 194

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So that's framework number one. 195

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00:08:30,885 --> 00:08:34,425
Number two is having van checklists,
right? 196

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Like Larry alluded to it earlier, the
worst thing ever 197

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for me was like, you know, 198

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00:08:42,905 --> 00:08:44,615
like in our carpet cleaning division, 199

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guy would drive 30 minutes away, call me
up and say, 200

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00:08:49,275 --> 00:08:52,695
or call the office and say, I don't have
my carpet wand. 201

201
00:08:53,115 --> 00:08:55,325
The carpet wand is the one tool you need
202

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00:08:55,375 --> 00:08:56,805
to clean carpet, right? 203

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00:08:57,195 --> 00:08:59,085
It's all of a sudden now one tool checked
off. 204

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So now you're sitting there, we're looking
bad, 205

205
00:09:03,655 --> 00:09:04,875
no production's happening. 206

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Somebody at the office has to leave, go
find your wand 207

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and then deliver it to you. 208

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Then they have to drive. 209

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00:09:12,775 --> 00:09:14,955
So they just lost an hour of transit time.
210

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00:09:15,455 --> 00:09:18,115
We lost an hour of production time. 211

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00:09:18,975 --> 00:09:20,635
And look, I'd love to tell you 212

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that only happened once and that is not
true. 213

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Right? Or they didn't bring the right
materials 214

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00:09:25,015 --> 00:09:26,675
or whatever, right? 215

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00:09:26,685 --> 00:09:31,235
Tools, right? So we got very intentional
about having a 216

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00:09:31,285 --> 00:09:35,395
morning van checklist and an evening van
checklist. 217

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We're only gonna talk about the morning
one today. 218

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But like, look, and the morning one was
bigger 219

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because guys would come in off the field.
220

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I was not gonna give them a 30 point
checklist at 6:00 PM 221

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when they've been out dogging it for 10
hours, right? 222

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Like, I just, like, they could do the
minimum and go home 223

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00:09:55,005 --> 00:09:56,075
and rest and come in. 224

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00:09:56,125 --> 00:09:58,715
But, so that meant the van checklist in
the morning 225

225
00:09:59,335 --> 00:10:01,675
was pretty robust and they had to, you
know, 226

226
00:10:01,725 --> 00:10:03,075
really get on that. 227

227
00:10:03,125 --> 00:10:07,315
Right? And, you know, Larry talked about
it a little bit. 228

228
00:10:07,625 --> 00:10:11,155
This is gonna lead us into framework
number three. 229

229
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So everybody would have a a, a van
checklist, right? 230

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00:10:15,255 --> 00:10:16,795
So they had to go do this checklist. 231

231
00:10:17,095 --> 00:10:18,795
You know, we had different things 232

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00:10:18,845 --> 00:10:19,835
that we did in our company. 233

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00:10:19,975 --> 00:10:22,035
The checklist would be different for
different people. 234

234
00:10:23,055 --> 00:10:25,755
And you know, the, the office would, you
know, add in 235

235
00:10:25,805 --> 00:10:27,595
what materials they needed or whatever.
236

236
00:10:27,795 --> 00:10:31,035
Like there's no gray area, right? That was
a big deal. 237

237
00:10:32,365 --> 00:10:36,905
Then Larry, even though we had a
checklist, 238

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00:10:37,055 --> 00:10:38,345
what would inevitably happen? 239

239
00:10:40,405 --> 00:10:42,635
Check it. And they would just keep going
down. 240

240
00:10:42,685 --> 00:10:44,675
Like I was talking about early in this
thing, when I was 241

241
00:10:44,725 --> 00:10:48,085
so rudely, dis interrupted, stealing,
stealing my thunder, 242

242
00:10:49,115 --> 00:10:51,725
they would check it and it wouldn't be
there. 243

243
00:10:51,775 --> 00:10:52,765
They'd just go through and check it 244

244
00:10:52,815 --> 00:10:54,005
just, it was subconscious. 245

245
00:10:54,055 --> 00:10:55,005
They'd just do it. Yeah. 246

246
00:10:55,305 --> 00:10:57,565
And then we had to find somebody else,
check it, 247

247
00:10:57,865 --> 00:10:59,365
Leslie and the office, check it. 248

248
00:10:59,415 --> 00:11:00,725
Okay, you, you're getting ahead of me
again. 249

249
00:11:01,415 --> 00:11:04,125
There we go again. But they would check it
250

250
00:11:04,145 --> 00:11:05,805
and just not think about it. 251

251
00:11:05,985 --> 00:11:08,045
And it wasn't on there. They didn't really
check it. 252

252
00:11:09,645 --> 00:11:12,025
Rights thing. They got in the habit of
doing it every day. 253

253
00:11:12,125 --> 00:11:13,505
So they, or they're in a hurry. 254

254
00:11:13,565 --> 00:11:15,265
So they'd go check, check, check, check,
check, check. 255

255
00:11:15,865 --> 00:11:16,845
And then they'd leave. And 256

256
00:11:16,895 --> 00:11:18,045
next thing you know, we're getting a call.
257

257
00:11:18,145 --> 00:11:20,245
Hey boss, I don't have this or I don't
have that, right? 258

258
00:11:20,705 --> 00:11:22,525
So then leading to the third thing, 259

259
00:11:22,545 --> 00:11:25,685
so we'd have the meeting, everybody would
prep their van 260

260
00:11:25,735 --> 00:11:27,365
and with the checklist, right? 261

261
00:11:28,035 --> 00:11:30,215
Then we had to have lineup, right? 262

262
00:11:30,275 --> 00:11:31,495
We learned that we had 263

263
00:11:31,545 --> 00:11:34,695
to have other people check the checklist
who were not on 264

264
00:11:34,745 --> 00:11:36,015
that van, right? 265

265
00:11:36,115 --> 00:11:39,415
So Larry would do it, I would do it,
managers would do it, 266

266
00:11:39,465 --> 00:11:41,895
office staff, admin, they would do it. 267

267
00:11:41,945 --> 00:11:43,215
We'd all come out. This was like, 268

268
00:11:43,605 --> 00:11:45,695
this was all done within 30 minutes. 269

269
00:11:45,995 --> 00:11:50,135
All of it, right? Vans getting ready,
checklists, 270

270
00:11:50,335 --> 00:11:51,495
meetings, all of it. 271

271
00:11:51,655 --> 00:11:53,015
'cause we needed to get outdoor and make
money. 272

272
00:11:53,625 --> 00:11:56,945
So now we're having somebody with a fresh
set 273

273
00:11:56,995 --> 00:11:58,145
of eyes, check that checklist. 274

274
00:11:58,405 --> 00:12:00,945
And in addition to that, they're checking,
275

275
00:12:01,445 --> 00:12:02,785
is your grooming on point? 276

276
00:12:04,115 --> 00:12:05,935
Is your uniform neat and tidy? 277

277
00:12:06,315 --> 00:12:08,415
How does your van look before we go out
there? 278

278
00:12:08,675 --> 00:12:10,375
Do you have gasoline? Right? 279

279
00:12:10,425 --> 00:12:12,375
We had a truck check too, right? 280

280
00:12:12,395 --> 00:12:15,055
We had, we had all these systems that we
were building 281

281
00:12:15,875 --> 00:12:18,575
to try to make things run smoothly so 282

282
00:12:18,625 --> 00:12:20,975
that we could go give five star service
experience 283

283
00:12:21,025 --> 00:12:24,655
or people would look the part, they were
ready, right? 284

284
00:12:24,755 --> 00:12:29,265
And it sounds super like babysitting, 285

285
00:12:29,625 --> 00:12:33,245
I guess maybe, but it was 286

286
00:12:33,295 --> 00:12:34,645
like military, right? 287

287
00:12:34,695 --> 00:12:36,085
Like, I mean, we were just like, boom, 288

288
00:12:36,115 --> 00:12:37,205
boom, boom, boom, boom. 289

289
00:12:37,215 --> 00:12:40,645
Every single day. Look what a pilots do. I
fly all the time. 290

290
00:12:40,705 --> 00:12:43,725
So does Larry for our job. What's the
pilot doing? 291

291
00:12:43,775 --> 00:12:45,925
When you walk on a plane, they're doing a
checklist 292

292
00:12:46,185 --> 00:12:48,325
for all the controls up there. 293

293
00:12:49,025 --> 00:12:52,805
Now that pilot probably knows by the back
of his 294

294
00:12:52,855 --> 00:12:54,485
or her hand all those controls, 295

295
00:12:54,535 --> 00:12:57,485
but guess what FAA regulations is, they
have 296

296
00:12:57,535 --> 00:12:59,805
to do the checklist with somebody else 297

297
00:13:00,655 --> 00:13:02,555
every single time, right? 298

298
00:13:02,655 --> 00:13:04,195
So like, there is no point 299

299
00:13:04,245 --> 00:13:06,795
where we're not checklist anymore. 300

300
00:13:07,935 --> 00:13:10,235
And it's also the accountability for the
checklist. 301

301
00:13:10,335 --> 00:13:13,715
That's the biggest thing. Who's gonna hold
them accountable 302

302
00:13:13,735 --> 00:13:15,715
for that checklist, right? 303

303
00:13:16,025 --> 00:13:18,785
Yeah. And, and then the last thing, 304

304
00:13:19,245 --> 00:13:21,705
and I think a lot of ways the most
important 305

305
00:13:22,525 --> 00:13:24,305
is high fives, right? 306

306
00:13:24,485 --> 00:13:29,385
We, we wanna send them out in the world
feeling good, right? 307

307
00:13:29,665 --> 00:13:31,905
I mean, Larry was really good at this. 308

308
00:13:32,305 --> 00:13:33,825
I mean, I think I was pretty good too. 309

309
00:13:33,875 --> 00:13:35,105
Like, we were walking around 310

310
00:13:35,155 --> 00:13:38,555
after that van list as they were heading
out, like, 311

311
00:13:38,735 --> 00:13:40,235
and just giving people high fives, 312

312
00:13:40,285 --> 00:13:41,675
telling 'em, have a great day, right? 313

313
00:13:41,725 --> 00:13:42,955
Like, you're gonna kill it today. 314

314
00:13:43,505 --> 00:13:47,155
Because I don't want people dragging ass
315

315
00:13:47,495 --> 00:13:50,555
and like driving out of there going, I
hate working here. 316

316
00:13:50,585 --> 00:13:53,915
This sucks. That is not gonna create five
star service 317

317
00:13:54,185 --> 00:13:56,075
experiences for our clients, right? 318

318
00:13:56,575 --> 00:13:59,195
So the biggest part of the morning, 319

319
00:13:59,265 --> 00:14:01,755
because look, we all know this is a hard
job. 320

320
00:14:01,775 --> 00:14:04,875
You're gonna be, we were in LA you might
be stuck in traffic 321

321
00:14:04,935 --> 00:14:06,755
as soon as you leave the shop, right? 322

322
00:14:06,775 --> 00:14:08,075
You might have difficult clients, 323

323
00:14:08,215 --> 00:14:11,355
you might be tired from the four jobs you
did yesterday. 324

324
00:14:12,675 --> 00:14:14,755
Somebody's gotta give everybody a little
bit 325

325
00:14:14,805 --> 00:14:17,435
of appreciation on the way out the door,
right? 326

326
00:14:17,485 --> 00:14:20,635
That it, it like, it might not seem like
that's a big deal, 327

327
00:14:21,685 --> 00:14:24,385
but that's a big deal because I remember
being, 328

328
00:14:24,545 --> 00:14:29,025
I was a technician for years before we
started our business. 329

329
00:14:29,605 --> 00:14:31,545
Nobody ever gave me a high five. 330

330
00:14:31,825 --> 00:14:33,465
Nobody ever set out had a good day. 331

331
00:14:33,925 --> 00:14:36,485
It was just like, get out there and make
me money. You know? 332

332
00:14:36,535 --> 00:14:38,525
Like, okay, thanks. Appreciate it. 333

333
00:14:39,225 --> 00:14:44,125
So Larry, that's really to me the most
important four things 334

334
00:14:44,745 --> 00:14:46,205
of having a solid warning. 335

335
00:14:47,445 --> 00:14:49,305
You got anything to add? I mean, I'm sure
you do. 336

336
00:14:50,825 --> 00:14:55,805
Well, the whole thing is when you have a
solid morning, 337

337
00:14:55,855 --> 00:14:58,835
you're gonna have a solid later morning,
338

338
00:14:58,885 --> 00:15:02,115
you're gonna have a solid afternoon, one
leads to the next. 339

339
00:15:03,095 --> 00:15:04,235
And when you have systems 340

340
00:15:04,415 --> 00:15:08,875
and people buy into systems, it goes much
easier. 341

341
00:15:09,335 --> 00:15:10,715
And then the morning is important 342

342
00:15:10,765 --> 00:15:12,835
because people get up outta bed in the
morning 343

343
00:15:12,895 --> 00:15:15,835
and either you're encouraged for your day
or you're not. 344

344
00:15:16,375 --> 00:15:18,675
And if you enjoy your job and you know
what you're going to, 345

345
00:15:18,695 --> 00:15:22,365
and you have some motivation, it's gonna
change 346

346
00:15:23,265 --> 00:15:25,845
how you perform during that day. 347

347
00:15:25,895 --> 00:15:27,085
And you want your team to perform. 348

348
00:15:27,135 --> 00:15:28,765
So if you give more structure, 349

349
00:15:29,425 --> 00:15:32,365
and that's something, um, that is so
important. 350

350
00:15:33,355 --> 00:15:35,755
Team wants structure. Yeah. 351

351
00:15:35,895 --> 00:15:37,515
And we've got different people on this
call. 352

352
00:15:37,575 --> 00:15:40,955
We have Louis Martin has a team, Brenda
has a team, 353

353
00:15:41,005 --> 00:15:43,235
Cooper has a team that are here with us.
354

354
00:15:44,325 --> 00:15:45,825
You guys can chime in anytime you want.
355

355
00:15:46,585 --> 00:15:48,245
The more structure you bring to your team,
356

356
00:15:48,385 --> 00:15:49,925
the more happy they are. 357

357
00:15:50,905 --> 00:15:53,485
And we had, uh, the carpet cleaning team
was much more 358

358
00:15:53,765 --> 00:15:56,285
structured and much more comfortable
compared 359

359
00:15:56,335 --> 00:15:58,045
to the restoration because the restoration
360

360
00:15:58,095 --> 00:15:59,125
was more reactionary. 361

361
00:16:00,575 --> 00:16:02,795
So yeah, we had to dial the system. 362

362
00:16:02,835 --> 00:16:04,075
I think it was a personality thing. 363

363
00:16:05,215 --> 00:16:07,225
Yeah, I was gonna say, I think it's a
personality thing. 364

364
00:16:07,275 --> 00:16:12,135
Like our carpet cleaning division, the
nature of that job 365

365
00:16:13,665 --> 00:16:16,385
required a person to be very process
oriented 366

366
00:16:16,485 --> 00:16:18,505
and the guys moved a little slower. 367

367
00:16:18,695 --> 00:16:22,385
Like they really lived the like slow,
smooth 368

368
00:16:22,435 --> 00:16:23,545
and smooth as fast, right? 369

369
00:16:23,615 --> 00:16:26,225
Like it, it's easier to just do it step by
step. 370

370
00:16:26,845 --> 00:16:29,705
Our restoration team, which also was way
bigger, 371

371
00:16:29,875 --> 00:16:31,825
there are a lot more people, right? 372

372
00:16:31,905 --> 00:16:32,985
A lot more moving parts. 373

373
00:16:34,325 --> 00:16:37,225
But things, I mean, things could be
changing 374

374
00:16:37,365 --> 00:16:38,905
for us during the meeting. 375

375
00:16:39,685 --> 00:16:42,425
We could get, you know, we could, we could
get 376

376
00:16:42,445 --> 00:16:43,785
so much more work in the span 377

377
00:16:43,835 --> 00:16:46,545
of 20 minutes while we're getting ready to
go for the day. 378

378
00:16:46,565 --> 00:16:49,705
So I do have a lot of systems, 379

379
00:16:51,685 --> 00:16:54,425
but it was way more of a challenge to get
every door 380

380
00:16:55,595 --> 00:16:56,735
in the right way on the ReSTOR 381

381
00:16:56,785 --> 00:16:58,895
because we also side, we tended to get a
lot 382

382
00:16:58,945 --> 00:17:01,855
of commercial restoration work right about
the time when we 383

383
00:17:01,905 --> 00:17:03,055
were starting our day too. 384

384
00:17:03,155 --> 00:17:05,415
So that could, yeah, that could blow 385

385
00:17:05,465 --> 00:17:06,575
up our morning a little bit. 386

386
00:17:06,715 --> 00:17:08,615
But you know, it all good, we changed
things, 387

387
00:17:09,195 --> 00:17:12,535
but I guess the structure we gave the
beginning 388

388
00:17:12,755 --> 00:17:16,135
of the day structure, which made people
more comfortable. 389

389
00:17:16,775 --> 00:17:19,785
Yeah. And when you give your team
structure, I, 390

390
00:17:19,845 --> 00:17:20,905
it was amazing to me. 391

391
00:17:21,145 --> 00:17:22,545
I wouldn't, didn't realize, I mean, 392

392
00:17:22,595 --> 00:17:23,865
I'm a high eye, I am bouncing around. 393

393
00:17:23,985 --> 00:17:25,785
I need less structure as anybody else, 394

394
00:17:26,815 --> 00:17:28,475
but most your team and need more tructure.
395

395
00:17:29,745 --> 00:17:31,595
Yeah. I need it. I'm not saying I'm
looking 396

396
00:17:31,655 --> 00:17:33,475
for it, I need it the most. 397

397
00:17:34,295 --> 00:17:37,355
But the team is generally in the disc
profile. 398

398
00:17:37,405 --> 00:17:40,235
They're slower paced and they're more
detail 399

399
00:17:40,295 --> 00:17:43,235
or people oriented and they want
structure, 400

400
00:17:43,285 --> 00:17:44,675
otherwise it throws 'em off 401

401
00:17:45,535 --> 00:17:47,675
and they're not wanting to come to work.
402

402
00:17:47,955 --> 00:17:49,445
'cause nobody wants to come to work with
chaos. 403

403
00:17:50,375 --> 00:17:52,505
They want to come to work with knowing
what's going on. 404

404
00:17:53,745 --> 00:17:57,185
And, um, you get people that's comfortable
coming to work, 405

405
00:17:57,235 --> 00:17:58,585
you're gonna get more productivity, 406

406
00:17:58,885 --> 00:18:00,025
you're gonna get more profit, 407

407
00:18:00,125 --> 00:18:02,905
you're gonna have a happier team, more
culture oriented. 408

408
00:18:02,925 --> 00:18:06,495
And they having systems in the morning
just creates culture. 409

409
00:18:07,485 --> 00:18:10,575
Yeah. And look, you know, a lot of
companies will run call 410

410
00:18:10,625 --> 00:18:11,975
by call management, right? 411

411
00:18:12,155 --> 00:18:15,295
So they're not showing a technician the
entire schedule. 412

412
00:18:15,405 --> 00:18:18,135
They have one job and then they will call
in 413

413
00:18:18,185 --> 00:18:19,695
and get dispatched to another one. 414

414
00:18:20,435 --> 00:18:23,775
And look a lot of, like Larry mentioned on
a disc profile, 415

415
00:18:24,135 --> 00:18:26,285
a lot of, a lot 416

416
00:18:26,335 --> 00:18:29,285
of technician types don't love that,
right? 417

417
00:18:29,475 --> 00:18:30,605
It's good for the business. 418

418
00:18:30,665 --> 00:18:33,205
And I, and I think it's necessary for a
lot of businesses 419

419
00:18:33,225 --> 00:18:35,925
to do call by call management and I am a
fan of it. 420

420
00:18:36,665 --> 00:18:40,605
But that makes the morning meeting even
more important 421

421
00:18:40,675 --> 00:18:43,685
because they, at least they're starting
their day knowing 422

422
00:18:43,735 --> 00:18:47,525
what's next for the next two to four
hours, right? 423

423
00:18:47,665 --> 00:18:49,205
And then the day might change. 424

424
00:18:49,385 --> 00:18:53,765
So any amount of structure that we can
add, especially 425

425
00:18:53,785 --> 00:18:57,005
to certain types of personalities, the
better. 426

426
00:18:58,525 --> 00:19:01,635
Right? And to, to piggyback on that, 427

427
00:19:01,685 --> 00:19:04,435
some people came in later to the, uh, 428

428
00:19:05,425 --> 00:19:06,675
call here to the meeting. 429

429
00:19:07,385 --> 00:19:09,115
When we're saying morning meeting, 430

430
00:19:09,245 --> 00:19:10,675
we're not saying sit down. 431

431
00:19:11,655 --> 00:19:12,755
It can take a long time. 432

432
00:19:12,965 --> 00:19:14,635
We're talking five to 10 minutes, 433

433
00:19:15,685 --> 00:19:18,055
have a quick conversation about what's
going on for the day. 434

434
00:19:18,105 --> 00:19:21,585
Have some structure in that, that five, 10
minutes. 435

435
00:19:21,925 --> 00:19:24,145
If it's going really well, maybe extend it
15 436

436
00:19:24,285 --> 00:19:25,465
and get out the door. 437

437
00:19:26,065 --> 00:19:27,265
I was the guy in the back of the room 438

438
00:19:27,895 --> 00:19:30,345
turning on the music while Eric's in the
middle 439

439
00:19:30,395 --> 00:19:32,625
of his lesson banging on my wrist. 440

440
00:19:33,085 --> 00:19:36,565
We gotta get these people out for two
reasons. 441

441
00:19:36,795 --> 00:19:38,565
They had jobs they had to get to. 442

442
00:19:38,585 --> 00:19:39,605
We didn't want them being late. 443

443
00:19:40,105 --> 00:19:41,205
And, and you were bored 444

444
00:19:41,665 --> 00:19:44,725
and you were bored and you were bored. 445

445
00:19:44,775 --> 00:19:47,695
Three reasons. Well, maybe I was getting
bored, 446

446
00:19:47,745 --> 00:19:50,275
but No, thank you for the recap. 447

447
00:19:50,335 --> 00:19:51,395
Oh, our pleasure, Brenda. 448

448
00:19:52,055 --> 00:19:56,715
But you know, um, it's expensive. 449

449
00:19:56,735 --> 00:20:00,915
You have 10, 15 guys there. I mean, it's
worth it. 450

450
00:20:00,935 --> 00:20:02,555
If you're filling them up with goodness,
451

451
00:20:02,585 --> 00:20:03,995
it's gonna make a difference for your day.
452

452
00:20:04,015 --> 00:20:05,515
But you need to be aware. Yeah. 453

453
00:20:05,625 --> 00:20:07,915
This, this is where you and I depart. 454

454
00:20:08,195 --> 00:20:12,355
I I, I think most companies, whatever they
spend will make 455

455
00:20:12,405 --> 00:20:13,995
that up 10 x 456

456
00:20:14,545 --> 00:20:16,995
with oh course good training and good
attitudes. 457

457
00:20:17,885 --> 00:20:19,185
But you need to be intentional 458

458
00:20:19,235 --> 00:20:20,785
because someone coming in your hearing
about this, 459

459
00:20:21,045 --> 00:20:23,425
it doesn't know us in our theories 460

460
00:20:23,475 --> 00:20:25,585
and logic is thinking, I'm not doing this.
461

461
00:20:26,125 --> 00:20:27,745
And we don't wanna, I don't wanna scare
anybody 462

462
00:20:27,795 --> 00:20:28,785
away with this concept. 463

463
00:20:29,485 --> 00:20:31,625
It says there's no way I'm meeting. It's
ridiculous. 464

464
00:20:31,655 --> 00:20:33,825
It's never wor how many people do every
talk 465

465
00:20:33,875 --> 00:20:37,815
to at trade shows that are like, this is
never gonna work. 466

466
00:20:37,955 --> 00:20:39,215
Why in the world? That's the silliest, 467

467
00:20:39,265 --> 00:20:40,615
they just dismiss it immediately. 468

468
00:20:41,395 --> 00:20:44,855
So that's why I say, you know, don't make
it too long. 469

469
00:20:45,235 --> 00:20:47,890
If it's going longer, it's gonna be
effective in the day, 470

470
00:20:48,705 --> 00:20:50,515
then keep talking and use your judgment.
471

471
00:20:51,215 --> 00:20:54,965
But don't, you know, burden yourself 472

472
00:20:55,475 --> 00:20:58,925
with these long half hour meetings every
single day if 473

473
00:20:58,945 --> 00:21:01,285
that's, there's not something you're using
it 474

474
00:21:01,345 --> 00:21:04,345
for intentionally for a specific result.
475

475
00:21:05,185 --> 00:21:06,345
I mean, joke Coursera, 476

476
00:21:06,845 --> 00:21:10,105
his program is a couple hours every single
day for months. 477

477
00:21:11,555 --> 00:21:14,795
So it must be effective. Joe's a smart
guy. 478

478
00:21:15,175 --> 00:21:20,025
His people around him are smart and his
clients are so, 479

479
00:21:21,155 --> 00:21:23,175
and ours are only like 10 or 15 minutes.
480

480
00:21:23,805 --> 00:21:28,545
Ours are shorter, but the actual video in
481

481
00:21:28,595 --> 00:21:29,665
super tech's three to five. 482

482
00:21:30,715 --> 00:21:32,445
Yeah. I mean, they're very short. 483

483
00:21:32,545 --> 00:21:34,245
And then you have a couple minute
conversation, 484

484
00:21:34,705 --> 00:21:36,085
do a checklist, get 'em out the door. 485

485
00:21:37,395 --> 00:21:38,515
Probably do all that in 15 minutes. 486

486
00:21:38,565 --> 00:21:41,385
Yeah, we've got a couple clients here. 487

487
00:21:41,435 --> 00:21:43,665
Cooper shows the lessons. Louis showed the
lessons before. 488

488
00:21:44,365 --> 00:21:45,545
I'm still working on Brenda. 489

489
00:21:47,365 --> 00:21:50,055
Yeah, I was just gonna say it, it takes us
five minutes 490

490
00:21:50,075 --> 00:21:52,375
to talk about the jobs and then five
minutes for the video 491

491
00:21:52,555 --> 00:21:54,895
and, and we're out the door. So Yeah, 492

492
00:21:55,025 --> 00:21:56,025
There you go. That makes 493

493
00:21:56,075 --> 00:21:57,375
some money. Cooper, what, 494

494
00:21:57,425 --> 00:21:58,975
what do you think it brings to the team?
495

495
00:21:59,225 --> 00:22:01,735
Sorry, we know Cooper, he's, uh, he's a
496

496
00:22:01,785 --> 00:22:02,735
Friend. So it's, uh, 497

497
00:22:02,785 --> 00:22:03,975
it's definitely cool to see, 498

498
00:22:04,025 --> 00:22:05,615
like the team members will text 499

499
00:22:05,675 --> 00:22:07,935
and be like, Hey, I was thinking about
this from the video 500

500
00:22:08,115 --> 00:22:10,835
and this is what I can improve on, or
mm-hmm. 501

501
00:22:10,915 --> 00:22:12,675
Just stuff that they can take throughout
the day and, 502

502
00:22:12,895 --> 00:22:15,795
and the week to improve themselves. So
Yeah. 503

503
00:22:16,265 --> 00:22:17,755
Yeah. And really, you know, 504

504
00:22:19,235 --> 00:22:21,855
nobody wants an hour long lesson on
anything. 505

505
00:22:22,405 --> 00:22:23,855
Like, I certainly doubt, right? 506

506
00:22:24,835 --> 00:22:26,735
The, the things that 507

507
00:22:29,065 --> 00:22:31,645
matter are giving them a little bit 508

508
00:22:31,695 --> 00:22:33,525
of information in the key areas 509

509
00:22:33,785 --> 00:22:36,365
of our business every single day, right?
510

510
00:22:36,705 --> 00:22:40,485
Job, site, behavior, sales, uh, you know,
511

511
00:22:40,955 --> 00:22:44,325
reading clients, communicating, like just
the little things 512

512
00:22:44,465 --> 00:22:47,965
and, and, and just a three, like you, I
get texts 513

513
00:22:48,015 --> 00:22:49,765
and calls all the time from technicians,
514

514
00:22:49,835 --> 00:22:51,245
from managers, from owners. 515

515
00:22:51,655 --> 00:22:55,525
Larry does too. It's the, it's an uncanny,
they'll be like, 516

516
00:22:56,265 --> 00:22:58,765
oh, you know, you had a lesson today. 517

517
00:22:58,815 --> 00:23:00,125
They think I know what lesson they're on.
518

518
00:23:00,405 --> 00:23:03,805
I mean, oh, your lesson today was exactly
what we needed 519

519
00:23:04,045 --> 00:23:05,405
to hear because the day 520

520
00:23:05,455 --> 00:23:08,445
before, we were having massive problems
with that, right? 521

521
00:23:08,945 --> 00:23:11,525
And it's like, well, we're all having
massive problems 522

522
00:23:11,555 --> 00:23:13,365
with certain things all the time, right?
523

523
00:23:13,385 --> 00:23:14,965
And it's like, you hear the lesson and,
524

524
00:23:14,985 --> 00:23:16,925
and we're just like, that's what we needed
to hear today. 525

525
00:23:17,025 --> 00:23:18,725
And, you know, um, 526

526
00:23:18,965 --> 00:23:21,485
I think it's also a confidence boost to a
lot of the team. 527

527
00:23:21,545 --> 00:23:23,045
And then lastly, Larry, 528

528
00:23:23,095 --> 00:23:24,285
before we, we take off, 529

529
00:23:26,635 --> 00:23:29,765
everybody complains about keeping in
place, right? 530

530
00:23:29,815 --> 00:23:32,045
Everybody's like, they, uh, they quit all
the time. 531

531
00:23:32,075 --> 00:23:33,525
They leave me, da, da da. 532

532
00:23:34,195 --> 00:23:38,045
Anybody that's done any studying of
Generation Z, 533

533
00:23:38,095 --> 00:23:41,645
which is the ages 28 to 13, and, 534

534
00:23:41,695 --> 00:23:45,835
and millennials two, which is up to age,
roughly 40, all 535

535
00:23:45,885 --> 00:23:49,555
of the data shows that one of the most
important things, 536

536
00:23:49,705 --> 00:23:50,915
they, they have three things 537

537
00:23:50,965 --> 00:23:55,065
that they really care about at work that's
having purpose, 538

538
00:23:55,455 --> 00:23:56,985
meaning to the job, right? 539

539
00:23:57,045 --> 00:23:58,625
So that's, in these meetings, that's 540

540
00:23:58,675 --> 00:24:00,545
where I'm gonna be talking about why we do
what we do. 541

541
00:24:01,495 --> 00:24:04,465
They want investment in, in themselves.
542

542
00:24:04,575 --> 00:24:06,425
They want somebody to invest in them. 543

543
00:24:06,935 --> 00:24:09,665
Most companies what you get, 544

544
00:24:09,725 --> 00:24:12,265
you get a technical training once a year
or something. 545

545
00:24:12,315 --> 00:24:14,585
That's not enough, right? They wanna be
invested in. 546

546
00:24:14,845 --> 00:24:17,345
And lastly, they wanna have a sense of
community. 547

547
00:24:17,865 --> 00:24:19,345
I mean, anybody's watching the news. 548

548
00:24:19,395 --> 00:24:21,105
They're saying that, you know, 549

549
00:24:21,445 --> 00:24:24,265
people are the loneliest they've ever been
in their lives. 550

550
00:24:24,695 --> 00:24:26,305
They don't have friends, they don't 551

551
00:24:26,355 --> 00:24:27,345
have this, they don't have that. 552

552
00:24:28,065 --> 00:24:29,665
I could have a five minute meeting, like,
553

553
00:24:29,715 --> 00:24:30,665
or 10 minutes a day. 554

554
00:24:30,715 --> 00:24:33,065
Like Cooper said, this is when they're
bonding. 555

555
00:24:33,415 --> 00:24:34,825
This is when they feel like they're part
556

556
00:24:34,875 --> 00:24:36,305
of something bigger than themselves. 557

557
00:24:37,375 --> 00:24:38,475
What's the price of that? 558

558
00:24:38,555 --> 00:24:40,075
I mean, we all know that the cost of 559

559
00:24:40,635 --> 00:24:42,355
turnover is massively high. 560

560
00:24:43,015 --> 00:24:44,075
So what if I do this 561

561
00:24:44,095 --> 00:24:48,065
and I keep people six months longer, a
year longer paid 562

562
00:24:48,115 --> 00:24:51,465
for every meeting times 10, right? 563

563
00:24:51,565 --> 00:24:53,745
So anyway, makes a big difference. 564

564
00:24:54,005 --> 00:24:55,545
And we're not just sitting here, hang on.
565

565
00:24:56,005 --> 00:24:58,465
You know, we're, we're pitching Super Tech
University 566

566
00:24:58,515 --> 00:25:02,025
because we believe in it and we gotta keep
the lights on. 567

567
00:25:02,915 --> 00:25:04,815
But if you can sit there 568

568
00:25:04,835 --> 00:25:06,935
and talk to your team for a couple minutes
a day 569

569
00:25:06,985 --> 00:25:08,895
and hit a topic to one of your pain points
570

570
00:25:08,955 --> 00:25:12,045
or something you need to know, it goes a
long way. 571

571
00:25:12,825 --> 00:25:15,485
And that's what we did in the beginning.
572

572
00:25:15,505 --> 00:25:17,565
And we got more formalized and more
intentional. 573

573
00:25:17,615 --> 00:25:22,385
And Eric was much more, um, strong 574

574
00:25:22,435 --> 00:25:25,955
with his content and that's what made the
difference. 575

575
00:25:26,005 --> 00:25:27,195
So that's what we're talking about. 576

576
00:25:27,345 --> 00:25:30,995
Connect with your team, find a time, once
a day to connect 577

577
00:25:31,045 --> 00:25:35,085
with your team, and it will pay for itself
10 578

578
00:25:35,685 --> 00:25:37,805
x if not more over. 579

579
00:25:39,285 --> 00:25:43,295
And, uh, that's my 2 cents. So. All right.
580

580
00:25:43,395 --> 00:25:47,735
Any questions from anybody, Brenda or
Louis or Cooper 581

581
00:25:47,995 --> 00:25:50,715
or anybody in the uh, Facebook world? 582

582
00:25:53,245 --> 00:25:55,255
Nope. I'm good. Katie Harris says hi
though. 583

583
00:25:56,865 --> 00:25:58,315
Well, you tell Katie was, are you 584

584
00:25:58,365 --> 00:26:00,275
with Katie right now? No, not 585

585
00:26:00,325 --> 00:26:01,275
Right now. I just texted 586

586
00:26:01,325 --> 00:26:03,075
her and let her know that I was on 587

587
00:26:03,125 --> 00:26:04,075
Here. Uh, 588

588
00:26:04,125 --> 00:26:07,015
I was texting earlier. All right. 589

589
00:26:07,185 --> 00:26:08,375
Thank you everyone. Yep. 590

590
00:26:08,745 --> 00:26:11,815
Thank you for listening to the Blue Colon
Nation podcast. 591

591
00:26:12,595 --> 00:26:15,055
For more information about Eric and Larry
592

592
00:26:15,195 --> 00:26:16,535
and Super Tech University, 593

593
00:26:16,875 --> 00:26:20,175
please visit us at super tech you com. 594

594
00:26:20,645 --> 00:26:24,455
That is Super Tech u the letter u.com.