Today we have on Yana Sprague, CSR extraordinaire and typical home services client, to talk about what qualities female clients look for in a service call. Yana has years of experience in the home services industry and also is known to be a tough cookie as a client.
Listen is as Eric and Larry dissect every step of the service experience with Yana from the initial phone call to the post job follow up. This episode is a wake up call to all home service providers to up their game when it comes to the theater of business and the training their techs have to please high end clients.
TITLE SPONSOR: MORNING TECH MEETING
This episode it brought to you by www.morningtechmeeting.com. Don't lose money in the field because your service techs are not great at sales, customer service, and communicating with clients. Morning Tech Meeting has video lessons that can be sent directly to your tech's phones for training.
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