Today Eric and Larry had on Rich Malachy of the Fedd Group and Malachy Parts and Service. Rich's passion for building a better industry for those you service restaurant equipment came through loud and clear on this episode. Rich and the guys talk about creating "Gold Collar" technicians, fighting off the big boys as private equity money creates behemoth companies to compete with, and how creating an association of vendors, suppliers, and service companies can make for a better industry for all involved.
This was an amazing episode and should not be missed by anyone, regardless of what industry they work in.
TITLE SPONSOR: MORNING TECH MEETING
This episode it brought to you by Super Tech University. Don't lose money in the field because your service techs are not great at sales, customer service, and communicating with clients. Morning Tech Meeting has video lessons that can be sent directly to your tech's phones for training.
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SPONSOR: C&R Magazine
C&R magazine is the leading periodical in the Cleaning and Restoration industry. Owner and editor, Michelle Blevins, has brought printed copies back from the dead to increase reader experience. Go to www.candrmagazine.com to get your free copy sent directly to your home or business.