Blue Collar Nation

Training Your Customer Service Reps with Erica Leonor

August 06, 2020 Eric and Larry Season 2 Episode 77
Blue Collar Nation
Training Your Customer Service Reps with Erica Leonor
Chapters
Blue Collar Nation
Training Your Customer Service Reps with Erica Leonor
Aug 06, 2020 Season 2 Episode 77
Eric and Larry

Erica Leonor is a hoot! She is so fun to talk to. However, don't be fooled; she is all business. Erica has such a great feel for how to get your CSR's to book appointments and jobs. In this wide ranging interview we talk workplace culture, phone skills, who makes a good CSR, and how to keep your team accountable to get the results you desire from your reps.
In service companies, much money is made and lost on the initial phone to your office. Don't be on the losing end of this transaction, listen to Erica and learn how to do it right.

SPONSORSHIP:
This episode it brought to you by www.morningtechmeeting.com. Don't lose money out in the field because your service techs are not good at sales, customer service, and communicating with clients. For just $39 per month Morning Tech Meeting will text video lessons directly to your tech's phones for training.
GUEST CONTACT INFO:
LinkedIn: Erica Leonor
Email: Erica@PowerSellingPros.com
YouTube: The Leonor Life

Show Notes

Erica Leonor is a hoot! She is so fun to talk to. However, don't be fooled; she is all business. Erica has such a great feel for how to get your CSR's to book appointments and jobs. In this wide ranging interview we talk workplace culture, phone skills, who makes a good CSR, and how to keep your team accountable to get the results you desire from your reps.
In service companies, much money is made and lost on the initial phone to your office. Don't be on the losing end of this transaction, listen to Erica and learn how to do it right.

SPONSORSHIP:
This episode it brought to you by www.morningtechmeeting.com. Don't lose money out in the field because your service techs are not good at sales, customer service, and communicating with clients. For just $39 per month Morning Tech Meeting will text video lessons directly to your tech's phones for training.
GUEST CONTACT INFO:
LinkedIn: Erica Leonor
Email: Erica@PowerSellingPros.com
YouTube: The Leonor Life